KYC and Verification

At Manga Casino, maintaining a safe, secure, and responsible gaming environment for all our players is paramount. Identity verification, also known as Know Your Customer (KYC), is a fundamental part of our commitment to these principles. We verify your identity to comply with legal and regulatory obligations, prevent fraud, combat money laundering, ensure responsible gaming practices, and protect minors from accessing our services. This process safeguards both your interests as a player and the integrity of our platform. It helps us confirm that you are who you claim to be, that you are of legal gambling age, and that the funds you use are legitimate.

KYC, or Know Your Customer, is a standard regulatory requirement for financial institutions and online service providers, including online casinos like Manga Casino. It involves collecting and verifying personal information about our customers. The primary goal of KYC is to prevent illegal activities such as fraud, money laundering, and terrorist financing. By understanding who our customers are, we can better assess and mitigate potential risks. For you, this means a more secure gaming experience, knowing that Manga Casino operates within strict legal frameworks designed to protect players and the wider financial system.

Identity verification can be requested at several stages of your relationship with Manga Casino. Typically, it is required:

• Upon registration of a new account.
• Before your first withdrawal, or any subsequent withdrawals, particularly if they are of a significant amount.
• If there are changes to your personal information or payment methods.
• When your cumulative deposits or withdrawals reach certain thresholds set by our licensing authority or internal risk policies.
• If our fraud detection systems flag any unusual or suspicious activity on your account.
• Periodically, as part of our ongoing due diligence, even if no specific triggers occur.

We will notify you via email or through your Manga Casino account if verification documents are required.

To complete our verification procedures, you may be asked to provide clear, legible copies of various documents. These documents help us confirm your identity, address, and ownership of payment methods. All documents must be current and valid, not expired. We may request:

• Proof of Identity (e.g., passport, national ID card, driving licence).
• Proof of Address (e.g., utility bill, bank statement).
• Proof of Payment Method (e.g., bank statement, screenshot of e-wallet).
• Source of Funds documentation, in specific circumstances.

We reserve the right to request additional documentation if the initial submissions are insufficient or if further clarification is needed.

To verify your identity, we require a clear, full-colour copy of one of the following valid government-issued identification documents:

• Passport: The photo page, showing your full name, date of birth, place of birth, nationality, photograph, signature, issue date, and expiry date.
• National ID Card: Both the front and back of the card, showing your full name, date of birth, photograph, and expiry date.
• Driving Licence: Both the front and back of the licence, showing your full name, date of birth, photograph, and expiry date.

The document must be valid and not expired. All four corners of the document must be visible, and the text must be clearly readable without glare or obstruction.

To verify your residential address, we require a clear, full-colour copy of one of the following documents, issued within the last three months:

• Utility Bill: (e.g., electricity, water, gas, internet, landline phone bill) showing your full name and current residential address. Mobile phone bills are generally not accepted.
• Bank Statement: From a recognised financial institution, showing your full name and current residential address.
• Government-Issued Correspondence: Such as a tax statement or official letter, showing your full name and current residential address.

The document must clearly display your full name, your current residential address, and an issue date within the last three months. All four corners of the document must be visible.

To ensure the security of financial transactions and prevent unauthorized use of payment instruments, we may require verification of the payment methods used on your Manga Casino account. The specific documents needed depend on the payment method:

• Credit/Debit Cards: A copy of the front and back of the card. For security purposes, please obscure the middle eight digits of the card number on the front and the CVV/CVC code on the back. Your name, the first six and last four digits of the card number, and the expiry date must be clearly visible.
• Bank Transfers: A copy of a bank statement or a screenshot from your online banking portal showing your full name, bank account number, and the bank's logo. Transaction details can be obscured.
• E-Wallets (e.g., Skrill, Neteller, PayPal): A screenshot of your e-wallet account page showing your full name, email address, and the account ID.

The name on the payment method must match the name registered on your Manga Casino account. Third-party payments are strictly prohibited.

In certain situations, particularly for larger transactions or if specific risk factors are identified, Manga Casino is legally obliged to request information regarding the source of your funds (SOF). This is part of our enhanced due diligence procedures to combat money laundering and terrorist financing. We may ask for documents that demonstrate the origin of your wealth or the funds used for gambling. Examples of SOF documentation include:

• Payslips or employment contracts.
• Bank statements showing regular income.
• Proof of inheritance.
• Sale of property documentation.
• Company accounts or dividends for business owners.

This information is handled with the utmost confidentiality and is only requested when legally necessary. We understand that such requests can be personal, but they are a vital part of our regulatory compliance.

Once you have submitted your documents through the designated upload portal in your Manga Casino account, our dedicated verification team will review them. We aim to process all verification requests as quickly as possible. Typically, the initial review is completed within 24-48 hours. However, during peak times or if additional information is required, this timeframe may be extended. You will be notified via email or through your account once your documents have been reviewed and your verification status updated. To expedite the process, please ensure all documents are clear, valid, and meet the specified requirements before submission.

Manga Casino is committed to protecting your personal data. All documents and information you provide for verification purposes are treated with the strictest confidentiality and are stored securely in compliance with data protection regulations, including GDPR. We employ advanced encryption technologies and strict access controls to prevent unauthorized access, disclosure, alteration, or destruction of your personal information. Your documents are only accessible to authorised personnel who require them for verification purposes. We do not share your personal data with third parties except as required by law or with your explicit consent.

Manga Casino operates under a strict Anti-Money Laundering (AML) policy, in accordance with international and local regulations. Our KYC procedures are a cornerstone of this policy. We are legally obligated to report suspicious transactions to the relevant authorities. By conducting thorough identity verification and monitoring transaction patterns, we aim to prevent our platform from being used for illegal activities. Your cooperation in our verification processes is crucial to maintaining a secure and compliant gaming environment for everyone.

It is illegal for individuals under the age of 18 (or the legal age of majority in their jurisdiction, if higher) to gamble. Manga Casino takes age verification very seriously. Our KYC procedures are designed to confirm that all our players are of legal gambling age. Any account found to belong to a minor will be immediately closed, and any winnings will be confiscated. We employ robust systems and conduct regular checks to prevent underage gambling. We encourage parents and guardians to use filtering software to prevent minors from accessing gambling websites.

If your verification process is delayed, it is typically because the submitted documents are unclear, expired, incomplete, or do not meet our requirements. We will inform you if this is the case and specify what additional information or clearer copies are needed. If verification is ultimately unsuccessful, despite multiple attempts and submissions, we may be unable to continue providing services to you. This could result in account restrictions, including the inability to deposit or withdraw funds, or the permanent closure of your Manga Casino account. We will always communicate the reasons for such decisions and provide guidance on any possible recourse.

If you have any questions about the KYC and verification process, require assistance with uploading your documents, or need clarification on any aspect of this policy, our customer support team is available to help. You can reach us via live chat directly on the Manga Casino website or by sending an email to our support address. Please do not hesitate to contact us, we are here to guide you through the process and ensure a smooth experience. Your understanding and cooperation are greatly appreciated in helping us maintain a safe and compliant gaming platform.