KYC og sannprófun

At Manga Casino, we are committed to providing a secure and responsible gaming environment for all our players. Verifying your identity is a crucial step in achieving this. It allows us to comply with legal and regulatory obligations, prevent fraud, and ensure that our services are not used for illicit activities such as money laundering or underage gambling. Our verification processes are designed to protect both you and the integrity of our platform. By confirming your identity, we can safeguard your account from unauthorised access and ensure that winnings are paid to the rightful owner.

KYC, or Know Your Customer, refers to the mandatory process of identifying and verifying the identity of our customers. This is a standard practice across regulated financial services and online gaming industries. For Manga Casino, KYC is a vital component of our operational framework, enabling us to understand who our players are. It involves collecting and scrutinising specific documentation and information from you. This process is not merely a formality, it is a fundamental requirement imposed by our licensing authority to maintain a transparent and secure gaming ecosystem.

Verification may be required at several stages during your interaction with Manga Casino. Typically, we initiate the KYC process when you register an account or when your cumulative deposits or withdrawals reach a certain threshold. We may also request verification if there are unusual or suspicious transaction patterns on your account, or if there are changes to your personal information. Furthermore, our licensing authority may mandate periodic re-verification of accounts. It is important to complete these requests promptly to avoid any interruption to your gaming experience or access to your funds.

To complete our verification procedures, we may ask you to provide several types of documents. These requests are made in accordance with legal and regulatory requirements. The specific documents needed will depend on the information we require to confirm, but they generally fall into categories such as proof of identity, proof of address, and proof of ownership of payment methods. In some cases, we may also request documentation regarding your source of funds or wealth. We will always specify exactly which documents are needed in our communication with you.

To verify your identity, we typically require a clear, high-resolution copy of a valid government-issued identification document. This document must show your full name, date of birth, photograph, and an expiry date. Acceptable forms of proof of identity include:

• Passport: The full double-page spread, ensuring all details are visible.
• National ID Card: Both the front and back of the card.
• Driver's Licence: Both the front and back of the licence.

The document must be current and not expired. We may also request a "selfie" holding your ID to further confirm that the document belongs to you and is being submitted by the account holder.

To verify your residential address, we require a document that clearly shows your full name and current residential address, and is dated within the last three months. Acceptable forms of proof of address include:

• Utility Bill: Such as an electricity, water, gas, or internet bill. Mobile phone bills are generally not accepted.
• Bank Statement: A statement from a recognised financial institution.
• Government-Issued Correspondence: For example, a tax statement.

The document must be issued by an independent third party and clearly display the date of issue. Please ensure that all four corners of the document are visible in the image you provide.

To ensure the security of financial transactions and prevent fraud, we may require verification of the payment methods you use to deposit or withdraw funds from Manga Casino. The specific documentation needed will vary depending on the payment method:

• Credit/Debit Cards: We may ask for a copy of the front and back of the card. For security, please obscure the middle eight digits of the card number on the front and the CVV/CVC code on the back. The cardholder's name, expiry date, and the first six and last four digits of the card number must remain visible.
• E-Wallets (e.g., Skrill, Neteller): We may request a screenshot of your e-wallet account page, clearly showing your name and the email address or account ID linked to the e-wallet.
• Bank Transfers: A copy of a bank statement showing your name, account number, and the bank's logo may be required.

This verification helps us confirm that you are the legitimate owner of the payment method being used.

In certain circumstances, particularly for larger transactions or if regulatory requirements dictate, Manga Casino may be obliged to conduct Enhanced Due Diligence (EDD) and request information regarding your Source of Funds (SOF) or Source of Wealth (SOW). This is a regulatory requirement aimed at preventing money laundering and terrorist financing. We may ask for documents that demonstrate how you obtained the funds used for gambling, such as:

• Payslips or employment contracts.
• Bank statements showing accumulated savings.
• Proof of inheritance or sale of property.
• Company financial statements if you are a business owner.

All information provided will be treated with the strictest confidentiality and used solely for compliance purposes.

Once you submit your documents, our dedicated verification team will review them. We aim to process all verification requests as quickly as possible. Typically, the initial review takes between 24 to 72 hours. However, this timeframe can vary depending on the complexity of the case, the quality of the documents provided, and the volume of requests we are processing. If further information or clearer documents are needed, we will contact you via email. To expedite the process, please ensure all submitted documents are clear, complete, and meet the specified requirements.

Manga Casino takes the security and privacy of your personal information and documents very seriously. All documents you provide are stored securely in encrypted databases, protected by advanced security measures. We adhere strictly to data protection regulations, including the General Data Protection Regulation (GDPR). Your documents will only be accessed by authorised personnel for verification and compliance purposes. We do not share your documents with third parties unless legally required to do so by our licensing authority or other regulatory bodies. For more details, please refer to our Privacy Policy.

Manga Casino operates under strict Anti-Money Laundering (AML) regulations. Our KYC and verification procedures are an integral part of our AML framework. We are legally obligated to monitor transactions and report any suspicious activities to the relevant authorities. These measures are in place to prevent our platform from being used for illegal financial activities. By adhering to these regulations, we contribute to a safer and more transparent online gaming environment for everyone.

Protecting minors from gambling is a paramount responsibility for Manga Casino. Our age verification process is designed to ensure that only individuals who are 18 years of age or older, or the legal gambling age in their jurisdiction, are able to access and use our services. During registration and verification, we rigorously check your date of birth against the provided identification documents. Any attempt by a minor to register or gamble will result in immediate account closure and reporting to relevant authorities. We employ advanced tools and procedures to detect and prevent underage gambling.

While we strive for efficient verification, delays can sometimes occur. Common reasons for delays include unclear document images, expired documents, or discrepancies in the information provided. If your verification is delayed, we will contact you to explain the reason and request any additional information or clearer documents needed. If verification is ultimately unsuccessful, it may lead to limitations on your account, such as restrictions on deposits, withdrawals, or even account closure, in accordance with our Terms and Conditions and regulatory obligations. We will always communicate the reasons for such actions.

If you have any questions about the KYC process, require assistance with uploading documents, or encounter any issues during verification, our customer support team is available to help. You can reach us via live chat or email. Please provide as much detail as possible regarding your query so we can assist you efficiently. Our team is trained to guide you through the process and address any concerns you may have regarding your verification at Manga Casino.